Business telephone systems for Brunei offices, supplied, installed and supported by HiFOCUS Solutions.
An IP phone system carries calls over the network you already have. Each desk gets an extension without a separate telephone cable run to it, staff transfer calls internally instead of taking messages, and incoming lines are shared across the whole office rather than tied to one handset.
Who this suits
Offices, clinics, workshops, retail branches and site offices that have outgrown a few standalone lines. The usual trigger is a business with three or four separate telephone numbers on separate handsets, where nobody can transfer a call and customers get told to hang up and dial a different number.
What a system includes
A PBX appliance sits on your network and runs the phone system. Desk handsets connect to it over the same cabling as your computers. Outside lines connect either through analog ports on the appliance or over the internet as SIP trunks, and most sites run both during a transition.
We size the system to the number of outside lines you need to terminate and the number of staff needing an extension, then quote hardware and installation as one package.
What we do
Site survey and network check before anything is ordered. Installation and commissioning of the appliance. Configuration of extensions, dial plan, auto-attendant and call routing. Provisioning of each handset. A handover session so your staff can actually use the system rather than working around it.
After installation you have a local point of contact. Telephony is supported the same way as the security and network systems we install — by our own engineers here in Brunei.
Keeping what you have
Existing fax machines and analog handsets can usually stay connected. Appliances with spare analog ports handle this directly. Whether it is possible on your site depends on how many outside lines you need, which we work out at survey.
Equipment
We supply ZYCOO CooVox IP PBX appliances and Fanvil desk handsets. Details of the individual units are on the IP Telephony product pages.
Systems are quoted individually. Contact us on WhatsApp with the number of lines and extensions you need.